FAQ

General

How do I search for products?

Put a keyword into the search box and all products relevant to your search will be displayed. You can search with brand, model, function, product name or just a key word. Once you have found your product select "add to cart". Continue searching and adding more products, until you are ready to checkout.

How do I register?

If you are a new user, then you can register in a few easy steps and create your own account. Just fill out your email, billing address and telephone number and you’re all done. After you register, you need to fill in your email address and password to login to your account. What does it mean to login? You have to login to have full access on.

How do I place an order on your website?

To place an order, follow these steps:

  1. Click on the product you want to order
  2. On the description page, click ‘add to cart’
  3. On the shopping cart page, click ‘View cart and checkout’ and then ‘Proceed to checkout’
  4. As a new customer, click ‘continue’ under new customer
  5. You can then ‘register ‘or ‘checkout as guest’
  6. On the next page, fill in your details under billing information or ‘shipping information, if the order will be shipped to a different address from the billing information address
  7. Choose from the payment options available
  8. Confirm your order by clicking on the ‘Place order’ button

What is the condition of the products?

All the products on our website are brand new. We assure you authenticity and originality.

Do your products have warranty?

All our products have a one year manufacturer’s warranty so if the product develops a factory or manufacturer’s fault within one year; we will exchange or get the product fixed.

Shipping & Delivery

Can you deliver to me outside Lagos?

Airtel Smartstore is happy to deliver products to its customers anywhere in Nigeria.

When will I get my product after I place an order (delivery period)?

Our standard delivery period is 2-5 working days. However, you will receive notice on the morning of delivery

How do you charge for shipping?

A charge is applied based on order weight and shipping address. Airtel Smartstore is currently offering free shipping anywhere within Lagos for orders worth ₦ 30,000 and over!

What if I am not home at the time of delivery?

As soon as your order is dispatched, you will receive an call to confirm that your package is on its way to your door. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier. We will do as much as we possibly can to make sure you get your order.

Can my parcel be delivered to an office address?

Yes, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

My items haven't arrived yet. What can I do?

Please allow at least 10 business days for your order to arrive. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service.

Payments

How do I make payment?

Airtel Smartstore payment options to choose from like Pay on Delivery and Debit/Credit Card payment. When you place your order on our website, these options are displayed and you can choose which option is most suited to you.

Are your prices negotiable?

Airtel Smartstore works very hard on making sure our prices are as competitive as possible. Therefore, our prices are non-negotiable